Returns and complaints.

Returns and complaints.

Last updated: August 14, 2025

1. Right to withdraw from the contract
You have the right to withdraw from the contract within 14 days of receipt of non-delivery.

2. Refund procedure
right of withdrawal, please contact us via the "contact form". In your message, please provide the order number and information about which medicinal products.

3. Return terms

Products must be in undamaged, unused, and undamaged condition.

Return costs incurred by the user, unless the product is non-conforming to the contract.

4. Refund
After issuing and returning the product, refund your money within 14 days to the user account upon purchase.

5. Complaints,
If the product does not conform to the contract, please contact us within 14 days of receiving the shipment. We will review the complaint within 14 days and offer an exchange or refund.

6. Exceptions to the right to return
The right of withdrawal does not apply in the event of:

hygiene products that are used or tampered with in a way that makes them unsaleable,

products used upon special customer request.